RETURN & REFUND POLICY

RETURNS & REFUNDS: 

We offer a 100% money back guarantee on all products if you do not receive the item you ordered, to start a return, you can contact us at Support@Universityofsouthbeach.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you are unsatisfied with your order – please contact our support team and we will be more than happy to assist.

Customers will be responsible for paying return shipping costs if the reason for the return wasn't due to an error on our part (i.e., you no longer want the item, don't like the item)

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at Support@Universityofsouthbeach.com.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGES
We do not do exchanges but the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

ORDER CANCELLATION:

All orders can be cancelled free of charge until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.